Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Your Privacy Matters
At cuan99, we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our platform at https://cuan99.cam. By creating an account or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We comply with international data protection standards including GDPR (General Data Protection Regulation) principles, even though Indonesia is not an EU member state, because we believe in world-class privacy protection for all our users.
2. How We Use Your Information
cuan99 uses your personal information for the following purposes:
2.1 Account Management and Service Delivery
- Create, maintain, and manage your user account.
- Process deposits, withdrawals, and financial transactions.
- Enable you to participate in betting, gaming, and casino activities.
- Track and display your account balance, transaction history, and betting records.
- Provide customer support and respond to your inquiries.
- Communicate important account-related notifications, including deposit confirmations, withdrawal status updates, and security alerts.
2.2 Legal and Regulatory Compliance
- Verify your identity and age to ensure you meet the minimum 21+ age requirement.
- Conduct Know Your Customer (KYC) and anti-money laundering (AML) checks as required by our international licensing obligations.
- Detect, prevent, and investigate fraud, money laundering, terrorist financing, underage gambling, bonus abuse, and other illegal activities.
- Comply with legal obligations, court orders, and requests from law enforcement or regulatory authorities.
- Maintain records for audit and regulatory inspection purposes.
2.3 Platform Security and Integrity
- Monitor account activity for suspicious behavior, including multi-accounting, collusion, and bot usage.
- Detect and prevent unauthorized access, hacking attempts, and security breaches.
- Implement fraud detection algorithms and risk management systems.
- Investigate Terms and Conditions violations and enforce our policies.
2.4 Service Improvement and Personalization
- Analyze platform usage patterns to improve user experience, website performance, and mobile optimization.
- Personalize content, game recommendations, and promotional offers based on your preferences and betting history.
- Conduct market research and gather feedback to enhance our services.
- Develop new features, games, and betting products tailored to Indonesian player preferences.
2.5 Marketing and Promotional Communications
- Send you promotional emails about bonuses, special offers, new games, and tournaments (only if you have opted in to marketing communications).
- Display targeted advertisements on our platform based on your interests and activity.
- Notify you of VIP program benefits, loyalty rewards, and exclusive events.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting customer support.
3. Legal Basis for Processing
Under GDPR principles, we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (i.e., providing gambling services, processing transactions, maintaining your account). Without this data, we cannot provide our services.
- Legal Obligations: Processing is required to comply with legal and regulatory requirements, including age verification, KYC/AML checks, tax reporting, and licensing obligations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental privacy rights.
- Consent: For certain activities like marketing communications and non-essential cookies, we process data based on your explicit consent, which you can withdraw at any time.
4. Data Sharing and Third Parties
4.1 When We Share Your Information
cuan99 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients:
- Payment Service Providers: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals.
- Game Providers: Licensed casino, slots, and live dealer providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, etc.) to deliver gaming services and track game outcomes.
- Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity, screen against watchlists, and assess fraud risk.
- Technology Service Providers: Cloud hosting providers, content delivery networks (CDN), analytics platforms, and IT infrastructure partners who help us operate and secure the platform.
- Customer Support Tools: Live chat software providers and customer relationship management (CRM) systems to deliver support services.
- Legal and Regulatory Bodies: Law enforcement agencies, courts, regulatory authorities, and government bodies when required by law, court order, or to protect our legal rights.
- Professional Advisors: Lawyers, accountants, auditors, and consultants who provide professional services to cuan99.
- Business Transactions: In the event of a merger, acquisition, asset sale, or corporate restructuring, your information may be transferred to the acquiring entity.
4.2 Data Protection Safeguards
All third-party service providers who receive your personal data are contractually bound to:
- Use your data only for the specific purpose for which it was shared.
- Implement appropriate technical and organizational security measures.
- Comply with applicable data protection laws and regulations.
- Not disclose your data to unauthorized parties.
5. Data Security Measures
cuan99 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
- Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology – the same encryption standard used by international banks.
- Password Protection: User passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text. We cannot retrieve your original password – only you know it.
- Secure Data Centers: Your personal information is stored on secure servers located in ISO 27001 certified data centers with 24/7 physical security, access controls, and environmental monitoring.
- Access Controls: Access to personal data is restricted to authorized cuan99 employees and contractors who require it to perform their job duties. All access is logged and monitored.
- Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
- Firewall and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection/prevention systems (IDS/IPS).
- Two-Factor Authentication (2FA): Optional 2FA is available for all user accounts to add an extra layer of security beyond username and password.
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
6. Data Retention and Deletion
6.1 How Long We Keep Your Data
cuan99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements:
- Active Accounts: Personal data associated with active accounts is retained for the duration of your account's active status.
- Closed Accounts: After you close your account, we retain certain personal information for a minimum of 7 years to comply with anti-money laundering regulations, tax laws, and licensing requirements that mandate record-keeping for financial transactions and player disputes.
- Transaction Records: Financial transaction data (deposits, withdrawals, betting history) is retained for at least 7 years for audit, tax reporting, and regulatory compliance purposes.
- Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not inadvertently contact you in the future.
- Legal Disputes: If your account is involved in a legal dispute, investigation, or regulatory inquiry, we may retain relevant data until the matter is fully resolved.
6.2 Data Deletion
Once the retention period expires and there are no outstanding legal or regulatory obligations, we securely delete or anonymize your personal data. Deletion is permanent and irreversible. Anonymized data (data that can no longer identify you personally) may be retained indefinitely for statistical analysis and platform improvement purposes.
7. Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right of Access: You can request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
- Right to Rectification: You can request correction of inaccurate or incomplete personal information. You can update most account details directly through your account settings.
- Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to legal and regulatory retention requirements. Note that we cannot delete data required for ongoing legal obligations or active disputes.
- Right to Restriction: You can request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed information.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Object: You can object to processing of your personal data for marketing purposes or processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
- Right to Lodge a Complaint: If you believe we have violated your privacy rights, you can lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We may require identity verification before processing your request.
8. Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit the cuan99 platform. Cookies help us recognize your device, remember your preferences, analyze platform usage, and deliver a personalized experience.
8.2 Types of Cookies We Use
- Essential Cookies: Necessary for basic platform functionality, including account login, session management, security features, and transaction processing. These cookies cannot be disabled as they are required for the platform to operate.
- Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with our platform, which pages are most popular, and where errors occur. This data helps us improve platform performance.
- Functionality Cookies: Remember your preferences (language, currency display, game favorites) to provide a more personalized experience on return visits.
- Targeting/Advertising Cookies: Track your activity across sessions to deliver personalized promotions and advertisements based on your interests and betting history.
8.3 Managing Cookies
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may affect platform functionality (e.g., you may need to log in repeatedly, and personalized features may not work). Disabling essential cookies will prevent you from using core platform features.
9. International Data Transfers
cuan99 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside Indonesia, including jurisdictions where our servers, service providers, and business partners are located. These countries may have data protection laws different from Indonesian regulations.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by the European Commission or equivalent regulatory bodies.
- Adequacy decisions recognizing the destination country's data protection standards.
- Binding corporate rules for transfers within our corporate group.
- Your explicit consent for specific transfers where required by law.
By using cuan99 services, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.
10. Children's Privacy
cuan99 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our account registration process includes age verification, and we conduct additional KYC checks to confirm users meet the minimum age requirement.
If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will immediately delete that information, close the associated account, and refund any deposits. If you believe a minor has created an account on cuan99, please contact us immediately at [email protected] so we can take appropriate action.
Parents and guardians are encouraged to monitor their children's internet usage and educate them about the risks of gambling and the importance of age restrictions.
11. Changes to This Privacy Policy
cuan99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this Privacy Policy.
- Notify active users via email or prominent notice on the platform.
- For significant changes affecting your rights, request your explicit consent where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of cuan99 services following any changes constitutes your acceptance of the revised Privacy Policy.