Legal Agreement Governing Your Use of cuan99 Services
By accessing, registering on, or using the cuan99 platform (accessible at https://cuan99.cam and all associated domains, subdomains, and mobile applications), you unconditionally agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease all use of our services and close any account you may have created. These Terms constitute a legally binding contract between you (the "User", "Player", "Member", or "You") and cuan99 (the "Company", "Platform", "We", "Us", or "Our").
Throughout these Terms and Conditions, the following definitions apply unless the context clearly requires otherwise:
You must be at least twenty-one (21) years of age to register for an Account, access the Platform, or use any Services offered by cuan99. By registering, you represent and warrant that you meet this minimum age requirement. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate Account suspension and forfeiture of all funds and winnings.
Our Services are primarily intended for residents of Indonesia. You represent that you are physically located in a jurisdiction where online gambling is not explicitly prohibited by local law. cuan99 operates under international licensing and offshore jurisdiction. It is your sole responsibility to ensure that your use of our Services complies with all applicable laws in your country, province, or locality. We do not provide legal advice regarding the permissibility of online gambling in your jurisdiction.
To create an Account, you must:
Each User is permitted to hold only one (1) Account with cuan99. Creating multiple Accounts (also known as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If we detect multiple Accounts linked to the same individual (through matching personal information, payment methods, IP addresses, device fingerprints, or other technical means), we reserve the right to suspend or permanently close all associated Accounts, void all bets and winnings, and confiscate all remaining balances.
The following categories of persons are prohibited from registering or using cuan99 Services:
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your password with any third party, and you must take reasonable precautions to prevent unauthorized access to your Account. cuan99 will never ask you to disclose your password via email, phone, or live chat. Any activity conducted through your Account will be deemed to have been authorized by you, and you will be held responsible for all such activity.
To comply with international anti-money laundering (AML) regulations, counter-terrorist financing (CTF) laws, and our licensing obligations, cuan99 requires all Users to complete a Know Your Customer (KYC) verification process. This process typically includes:
KYC verification is mandatory before your first withdrawal and may be requested at any time thereafter. Failure to complete KYC verification within the requested timeframe may result in Account suspension and withdrawal restrictions. All submitted documents are securely stored and handled in accordance with our Privacy Policy.
cuan99 reserves the right to monitor all Account activity, including but not limited to betting patterns, deposit and withdrawal behavior, IP addresses, device information, and communications. We employ sophisticated fraud detection systems and may investigate any activity that appears irregular, suspicious, or indicative of bonus abuse, collusion, money laundering, or other prohibited conduct.
cuan99 accepts deposits via the following Indonesian payment methods: Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia (BSI), Bank Permata, and popular e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must be made in Indonesian Rupiah (IDR).
Minimum deposit amounts vary by payment method, typically ranging from Rp 20,000 (e-wallets) to Rp 50,000 (bank transfers). Maximum deposit amounts are displayed at the time of transaction and may vary based on your Account verification status and VIP tier. Users may set personal deposit limits through our Responsible Gaming tools.
Deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay) are typically processed instantly and credited to your Account balance within minutes. In rare cases, processing may take up to 24 hours due to payment provider delays or banking system maintenance. If your deposit has not been credited within 24 hours, please contact our customer support team at [email protected] with your transaction reference number.
All deposits must originate from a payment source (bank account or e-wallet) registered in your own legal name. Third-party deposits (deposits made from an account not registered in your name) are strictly prohibited. We reserve the right to refuse, reverse, or return any deposit that we suspect originates from a third-party source. Repeated third-party deposit attempts may result in Account closure.
Withdrawals can be processed to the same Indonesian bank account or e-wallet used for your deposits. For security and anti-money laundering purposes, you must withdraw funds using the same payment method used for your most recent deposit, unless otherwise approved by cuan99 management.
Withdrawal requests are reviewed and processed within the following timeframes:
Minimum withdrawal amount is Rp 50,000. Maximum withdrawal amounts per transaction and per day vary based on your Account verification status and VIP tier. Standard accounts typically have a daily withdrawal limit of Rp 50,000,000, while VIP accounts enjoy higher limits. Contact customer support for information about your specific withdrawal limits.
If your Account Balance includes bonus funds or winnings derived from bonus funds, you must satisfy all applicable wagering requirements before those funds become withdrawable. Wagering requirements vary by bonus type and are clearly disclosed in each promotion's terms. Attempting to withdraw before meeting wagering requirements may result in forfeiture of the bonus and associated winnings.
To comply with anti-money laundering regulations, all deposited funds must be wagered at least once before withdrawal (commonly referred to as "turnover requirement"). For example, if you deposit Rp 1,000,000, you must place bets totaling at least Rp 1,000,000 before withdrawing. This requirement applies even if you win immediately after depositing. We reserve the right to implement additional turnover requirements if we detect patterns consistent with money laundering activity.
Bonuses and promotions offered by cuan99 are subject to specific eligibility criteria, which may include minimum deposit amounts, eligible games, time limitations, and wagering requirements. By accepting any bonus, you agree to comply with all associated terms and conditions. Bonus abuse, including but not limited to creating multiple accounts to claim welcome bonuses, exploiting system errors, or engaging in low-risk betting strategies solely to meet wagering requirements, is strictly prohibited and may result in bonus forfeiture, winnings confiscation, and Account closure.
Most bonuses carry wagering requirements (also known as "rollover" or "playthrough" requirements) that specify how many times you must wager the bonus amount (and sometimes the deposit amount) before bonus funds and associated winnings become withdrawable. For example, a Rp 1,000,000 bonus with a 10x wagering requirement means you must place bets totaling Rp 10,000,000 before you can withdraw bonus-derived winnings. Wagering requirements, eligible games, and contribution percentages are clearly stated in each promotion's terms.
While an active bonus is in your Account, maximum bet limits apply to prevent bonus abuse. Typically, the maximum bet per round/spin/hand while wagering a bonus is Rp 50,000 or 10% of the original bonus amount, whichever is lower. Placing bets exceeding the maximum bet limit may result in forfeiture of the bonus and all associated winnings.
All bonuses have expiration dates. If you do not meet the wagering requirements within the specified timeframe (typically 7-30 days depending on the promotion), the bonus and any winnings derived from it will be automatically removed from your Account. Expired bonuses cannot be reinstated.
All bets are final once confirmed and cannot be canceled, modified, or reversed except in cases of obvious system error or technical malfunction. You are responsible for ensuring the accuracy of your bet selections before confirming each wager. cuan99 reserves the right to void any bet placed on obviously incorrect odds, pricing errors, or technical glitches.
Sports betting is subject to the specific rules of each sport and competition. In the event of fixture postponements, cancellations, or abandoned matches, bets will be settled according to the official rules published by the relevant sports governing body (e.g., FIFA for football, BWF for badminton). For detailed sport-specific rules, please refer to our dedicated Sports Betting Rules page or contact customer support.
All casino games (slots, live dealer tables, video poker, etc.) are operated by licensed third-party game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others. Game outcomes are determined by certified Random Number Generators (RNG) or live dealer procedures and are provably fair. If a game malfunctions, all affected bets and pays are void, and affected wagers will be refunded to your Account.
Togel (Indonesian lottery) draws are conducted according to official draw schedules, and results are verified against the official lottery operator's published results. Sabung ayam (cockfighting) betting is conducted via live streaming from licensed international arenas (SV388, S128), and results are determined by the official match outcome as declared by arena referees. All traditional game rules and payout structures are available in the respective game sections of our Platform.
The following activities are strictly prohibited and constitute material breaches of these Terms:
If cuan99 determines, in its sole discretion, that you have engaged in any prohibited activity, we reserve the right to:
While cuan99 strives to provide uninterrupted service, we do not guarantee that the Platform will be available at all times or free from errors, bugs, or technical issues. We reserve the right to suspend or discontinue any aspect of our Services temporarily or permanently for maintenance, updates, or any other reason, with or without prior notice. cuan99 shall not be liable for any losses, damages, or inconvenience resulting from service interruptions, server downtime, or technical malfunctions.
The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. cuan99 does not warrant that the Platform will meet your requirements or that any defects will be corrected.
To the fullest extent permitted by applicable law, cuan99, its directors, officers, employees, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, arising out of or in connection with your use of the Platform or Services, even if we have been advised of the possibility of such damages. In no event shall our total aggregate liability exceed the total amount you have deposited into your Account in the twelve (12) months preceding the event giving rise to the claim.
You acknowledge and agree that gambling involves financial risk and that you may lose money. cuan99 is not responsible for any financial losses you incur as a result of your betting or gaming activities. You should only gamble with money you can afford to lose and should view gambling as entertainment, not as a means of income or financial investment. We strongly encourage responsible gambling practices and provide tools to help you manage your play.
All content, software, graphics, logos, trademarks, service marks, design elements, text, images, videos, audio, and other materials displayed on or available through the cuan99 Platform (collectively, "Platform Content") are the exclusive property of cuan99 or its licensors and are protected by Indonesian and international copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gambling entertainment purposes only. You may not:
Unauthorized use of Platform Content may violate copyright, trademark, and other laws and may result in legal action and Account termination.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which cuan99 is licensed and regulated, without regard to its conflict of law provisions. By using our Services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for any disputes arising out of or relating to these Terms or your use of the Platform.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of cuan99 Services, you agree to first attempt to resolve the matter informally by contacting our customer support team at [email protected]. We will make reasonable efforts to resolve your complaint within 14 business days. If we are unable to resolve the dispute informally, you agree to submit the dispute to binding arbitration in accordance with the arbitration rules of the jurisdiction governing these Terms.
You agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against cuan99.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
cuan99 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the Platform with an updated "Last Updated" date. Your continued use of the Platform following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of cuan99 Services, please contact our customer support team:
Our Indonesian-speaking customer support team is available around the clock to assist you with any questions or issues. For account-specific inquiries, please ensure you are logged into your Account and provide your username for faster resolution.
By creating an Account and using cuan99 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that you meet all eligibility requirements, including being at least 21 years of age, and that you are solely responsible for determining whether your use of our Services complies with applicable laws in your jurisdiction. Thank you for choosing cuan99 as your trusted betting platform.
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